The report was tabled by the Scrutiny Officer (SO) on behalf of the Corporate Director of Finance and Resources (CDFR).
The report updated PAASC on the numbers, nature, and result of those corporate complaints received at stages 1, 2 and 3 for the first six months of 2012. It also outlined recent changes and improvements within corporate complaints.
Councillor Carpenter was concerned that stage one responses in relation to Enterprise have dropped significantly to 22%. She went on to say she was pleased to see Members Casework had been incorporated into the report.
The Lead Member for the Safer and Stronger Communities Select Committee (SSCSC) informed PAASC that SSCSC is undertaking a review into the logging of, and systems used to administer, complaints – as the logging of complaints is an ongoing issue. SSCSC hope to persuade the Council to adopt a holistic approach in this area.
PAASC AGREED that the report should be rescheduled for a future meeting when the Customer Service Client Officer is able to attend.
The Committee noted the report.
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